Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
For returns, please email vicicosmeticsco@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned items are received and inspected, the customer will receive a confirmation email.
If the refund is approved, it will be processed and a credit will be applied to customer's credit card or original payment method shortly after.
